Welcome to Over the Moon Scents

All orders placed with us are legally binding, therefore if you do wish to cancel an order, please call us on +44 (0) 1482 640666 to inform us as soon as possible.

 Once an order has been dispatched we are only be able to refund you upon receipt of the returned items. If you would like to return your order to us it must reach us within 7 working days from the day after the day you received it. Once received we will process your refund within 7 working  days of receiving your return and cancellation advice. Please note that if you are returning the goods because you have changed your mind then please be aware we will not be able to refund the postage or the cost incurred for returning the goods.  

We aim to despatch your order within 3 working days of it being placed. We send most of our parcels via Royal Mail, second class post. Please allow time for your parcel to arrive. Deliveries can take up to 5 working days to be received particularly during busy periods. 

For larger parcels we reserve the right to send these via courier services. 

 Should there be an issue with your purchases such as damages or missing items we ask that you contact us immediately so that we can rectify this.

We will require photographs of damaged items in order that we can take this up with the carrier and submit a claim.